Most Powerful Open Source ERP

User Documentation

08- 10 2021

Processed Events in Follow Up Ticket

The screenshot shows after accessing to the Follow Up Ticket of the original Event, we can find all the processed Events related in the Events List.
Categories support request ; processed event ; ticket
08- 10 2021

Where is your processed Events (2)

The screenshot of the ERP5 Support Request Module where we can browse for our Ticket.
Categories support request ; browse
08- 10 2021

Where is your processed Events (1)

The screenshot of the ERP5 home page where you can browse the Support Requests base.
Categories support request ; browse
08- 10 2021

The Sent Event - Response to client

The screenshot of the page of the newly created outgoing Event-the response which we just sent to the client.
Categories support request ; sent ; event ; response ; client
08- 10 2021

The "Related Events List"

The screenshot of the "Related Events List" of the incoming Event.
Categories support request ; related events list
08- 10 2021

"Response Created"

The screenshot of notification "Response Created".
Categories support request ; response created
08- 10 2021

Edit response

The screenshot shows the page where we can edit response to our client. When you are sure everything is well edited, click on "Create Response", then the response will be sent and be created automatically as an outgoing Event with a state of "Sent".
Categories incoming event ; support request ; edit ; response
08- 10 2021

Create response

The screenshot shows the after Deliver the Event we have to handle, the next step can be to "Create Response" directly from the delivered Event's page.
Categories incoming event ; support request ; create ; response
08- 10 2021

Edit Follow Up Ticket - Define the Manager, Supervisor and Operators

The screenshot shows the pagewhere we can define the Manager, Supervisor and the Operators of this Support Request Ticket we just created.
Categories support request ; edit ; follow up ; ticket
08- 10 2021

Follow Up Ticket created

The screenshot shows the Follow Up Ticket of the incoming Event has been created.
Categories incoming event ; support request ; follow up ticket ; created
08- 10 2021

Create Follow Up Ticket-Set title, type

The screenshot shows the second step to create a Follow Up Ticket is to set the Ticket title, type and nature.
Categories incoming event ; support request ; follow up ticket ; title ; type ; nature ; ticket
08- 10 2021

Choose in the "Received Events to Deliver" List

The screenshot shows the List where you can choose the "Received Events to Deliver" which is assigned to you as "Recipient".
Categories support request ; received events ; deliver ; worklist
08- 10 2021

"Received Events to Deliver" in Worklist

The screenshot shows the Worklist where you can find the "Received Events to Deliver".
Categories support request ; received events ; deliver ; worklist
08- 10 2021

Switch user

The screenshot shows that to switch user in order to reply to the client, we have to log out first.
Categories support request ; switch user ; log out
08- 10 2021

Define the "Recipient" - the person responsible to reply to client

The screenshot shows that by changing the 'Recipient' of the newly created Event, we can assign another person in our team to take care of it.
Categories support request ; incoming event ; change ; recipient ; replier
17- 05 2021

Ticket - Support Request

Categories ticket ; support request
05- 01 2021

Processed Events in Follow Up Ticket

The screenshot shows after accessing to the Follow Up Ticket of the original Event, we can find all the processed Events related in the Events List.
Categories support request ; processed event ; ticket
05- 01 2021

Where is your processed Events (2)

The screenshot of the ERP5 Support Request Module where we can browse for our Ticket.
Categories support request ; browse
05- 01 2021

Where is your processed Events (1)

The screenshot of the ERP5 home page where you can browse the Support Requests base.
Categories support request ; browse
05- 01 2021

The Sent Event - Response to client

The screenshot of the page of the newly created outgoing Event-the response which we just sent to the client.
Categories support request ; sent ; event ; response ; client
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